Start here

How Our Salesforce Fits Together

There are two halves to this system and they meet at the person. One half is who people are — their household, their chapter, the qualifications they hold. The other is money — what came in, where it was directed, and what the person got in return. Keep those two halves straight and everything else follows.

Two kinds of account

Every Account is either a Household or a Business, and the difference is not cosmetic — it changes where the money and the membership actually sit. For a household they run through the person. For an organization they belong to the company, and often no individual is named on them at all.

One thing does not move: certifications are always personal. A company cannot hold Wilderness First Aid. Its staff can.

Household account — it runs through the person

WHO THEY ARE THE MONEY Account HOUSEHOLD Contact THE PERSON Affiliation MEMBER OF Certification QUALIFIED IN Engagement WHERE THE MONEY GOES Chapter ONE OF 29 Membership WHAT DUES BUY Gift GIVEN, NOT OWED Designation HOW IT SPLITS Fund or Program THE PURPOSE LEVELS 1 TO 3 A BENEFIT, NOT A PAYMENT

Business account — it belongs to the company

ITS PEOPLE THE COMPANY'S MONEY Account BUSINESS / ORG Contact STAFF, NOT PAYER Certification ALWAYS PERSONAL Engagement ON THE COMPANY Membership ORGANIZATION Gift GIVEN, NOT OWED Chapter ON THE MEMBERSHIP Designation HOW IT SPLITS Fund or Program THE PURPOSE NO DUES, NO GIFTS

On a business account the Engagement and the Membership hang off the company itself. Most of them name no individual at all — which is correct, not missing data.

Where does it live?HouseholdBusiness
The money (Engagement)With a named contactThe company — often nobody named
MembershipHas a primary memberThe company, type Organization
ChapterAffiliation on the personOn the company's membership
CertificationsThe personStill the person, never the company

The records you will meet

A

Account

A household or an organization — families, companies, foundations. When money comes from an organization rather than a person, this is what it is credited to.

The org or household
C

Contact

A person: a member, a donor, an outing leader, a chapter officer. Everything else points back here, which makes the contact record the right starting point for almost any question about somebody.

Start here for anything about a person
E

Engagement

Where the money goes. Gifts, dues, pledges, sponsorships and in-kind, separated by record type. If you want to know what somebody paid or gave — for any reason — this is the object.

All money, one object, five record types
D

Designation

Where an Engagement's money was directed — a fund, a program, or several split by amount or percentage. One gift can be spread across more than one purpose, which is why fund totals come from designations rather than from Engagement amounts.

A gift can be split — funds add up here
M

Membership

A benefit, not a payment. One term of membership — its type, its dates, its status, its chapter. It exists because money came in, and the Engagement that paid for it links to it. The Membership tells you what somebody is entitled to; the Engagement tells you what they paid.

What they get, not what they paid
Ch

Chapter

A local chapter. People connect through a Chapter Affiliation record, so one person can be attached to several with one marked primary. Officers work the same way, with their own record, position and dates.

Connected through Affiliation
Q

Certification

What somebody is qualified to do — Wilderness First Aid, Leave No Trace, Outdoor Leadership, CPR. Nothing to do with money. These decide who can lead what, and several of them expire.

Qualifications, with expiry dates

Which record am I looking for?

You want…That is a…
Someone's phone number or addressContact
Whether they are a member right nowMembership — Is Current, then Status
What they paid for that membershipEngagement — Membership record type
A gift somebody made last yearEngagement — Donation record type
How much a fund raisedDesignations, not Engagement amounts
Whether they can lead an outingCertification — Status and Expiration Date
Everyone in a chapterChapter → Chapter Affiliations
A company's giving historyAccount → Engagements
Checks waiting to be enteredGift Batch

Good to know

Money on one side, benefits on the other

This is the distinction worth internalizing. The Engagement is the transaction. The Membership is what that transaction entitled somebody to. They are separate records on purpose — a membership can be adjusted, extended or canceled without rewriting the financial history, and the money stays auditable regardless of what happens to the benefit.

The practical version: never look for an amount on a Membership, and never look for an expiry date on an Engagement. Each object answers its own question.

Dues are Engagements too — so filter

Because membership payments and charitable gifts are both Engagements, an unfiltered total mixes subscription income with philanthropy. Filtering by record type is the single most important habit in this system. Any Engagement number quoted without one is not a real number.

One person, many memberships

Every renewal creates another Membership record rather than updating the old one, which preserves the history but means the object is overwhelmingly historical. Finding somebody's current membership means checking Is Current or the status — not opening whichever record appears first.

You will see fields from the old systems

Records carry identifiers from what came before — iMIS keys, Razor's Edge IDs, legacy product and item references. They exist so historical data can be traced and reconciled. You do not need to fill them in and should not edit them.